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Support > Members > Resetting a user's password

Resetting a user's password

You can't specify what a user's password will be but you can reset a password for the user. They can then login and change it to what they require. The user can also reset their own password by following the reset password link on the login pop-up box.

To reset a password for someone else you will need to possess the 'Edit Member's details' permission and you'll need to have higher permissions that the user whose password you are resetting. If you meet these requirements you can reset someone's password as follows:
  1. Enter the Web Office
  2. Find the user's record
  3. Use the task under the blue task button to 'Reset this person's password'
  4. This will email the user a link to choose their own password.