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Support > Billing > How to set up your Direct DebitĀ 

How to set up your Direct Debit 

It's easy to set up your Direct Debit for Hubb, with our secure payment partner, 'GoCardless'.  To help make this as smooth as possible, we have created a step-by-step guide below. As always, if you need any help, please email us on finance@hubb.digital.

Do you need multiple signatories to sign a paper mandate?
No problem - The later steps show you how to choose this option and complete the process.
 

Step 1 - Direct Debit Email


We will create a unique link for your organisation and send it to you by email. Go ahead and click on the link, as shown in the image below.
 
DD Email from Hubb

 

Step 2 - Add your billing address


When the link opens, you will see that some of your details are pre-filled. You will need to start typing your address in the Billing Address field. This is an auto-fill feature. You can also choose to enter the address manually. 
Step 1 Address edited

 

Step 3 - Confirm your billing address


When your address is complete, click continue
Step 2 Complete Address edited

 

Step 4 - Add your bank details


Enter your bank details, as shown on the image below.
bank details
 

Step 5 - Who can sign the mandate


You now need to choose if you can sign the mandate on behalf of your organisation, or if you need a signed paper copy by multiple signatories.

If you can sign the mandate, please continue to the next step (6). Alternatively, if you do need multiple signatories, please skip to step 7 ?
 

Step 6 - Complete the Direct Debit mandate for a single signatory


Check your details and click 'Setup this Direct Debit'. You will then be taken to the Hubb website. The process is now complete.
complete single sign up


 

Step 7 - Indicate you need multiple signatories


To progress the set-up for multiple signatories, please follow the steps below to get your printable PDF.

a) untick the box that says 'I can authorise Direct Debits on this account for myself'.
b) click 'Set up this Direct Debit.'
dual signatory


 

Step 8 - Check your email


You will receive an email (see below) from Go Cardless. Please click on the button to 'Complete Mandate Set Up'
 
IMPORTANT: Please save/keep this email in your inbox to access later once your mandate is signed, and you will need the button link to get back to the page to upload your completed mandate.
mandate email link


 

Step 9 - Download your Direct Debit mandate


Click 'Print Agreement' to be taken to the PDF of the mandate.
print mandate


 

Step 10 - Print your Direct Debit mandate


Click on the printer icon to print your mandate. You will now need to arrange for your signatories to sign your paper copy.
print mandate2


 

Step 11 - Upload your Direct Debit mandate


Go to your email with the link to access the Direct Debit set-up from GoCardless, click 'Choose File', and upload your signed mandate.
upload mandate


 

Step 12 - Submit your Direct Debit mandate


Once your mandate is successfully uploaded, you can click on the 'Submit signed agreement' button.
submit agreement


 

Step 12 - Process complete


You will then see the page below to indicate this is set up. All done!
Complete